{"id":24,"date":"2024-03-11T10:56:13","date_gmt":"2024-03-11T09:56:13","guid":{"rendered":"https:\/\/diamondspa.sk\/?page_id=24"},"modified":"2024-03-11T10:56:36","modified_gmt":"2024-03-11T09:56:36","slug":"reklamacne-podmienky","status":"publish","type":"page","link":"https:\/\/diamondspa.sk\/sk\/reklamacne-podmienky\/","title":{"rendered":"Reklama\u010dn\u00e9 podmienky"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>Kupuj\u00faci si tovar mus\u00ed vizu\u00e1lne skontrolova\u0165 ihne\u010f pri a\u00a0po doru\u010den\u00ed tovaru. M\u00e1 n\u00e1rok tovar neprebra\u0165, ak je na \u0148om vidite\u013en\u00e9 mechanick\u00e9 po\u0161kodenie zjavne sp\u00f4soben\u00e9 prepravou alebo ak je tovar ne\u00fapln\u00fd. V\u00a0takomto pr\u00edpade je povinn\u00fd sp\u00edsa\u0165 s\u00a0doru\u010dovate\u013eom protokol o\u00a0\u0161kode alebo z\u00e1sielku odmietnu\u0165 prevzia\u0165.<\/li>\n\n\n\n<li>Z\u00e1ru\u010dn\u00e1 doba tovaru je 24 mesiacov a za\u010d\u00edna plyn\u00fa\u0165 d\u0148om prevzatia tovaru<br>spotrebite\u013eom.<\/li>\n\n\n\n<li>Ak m\u00e1 tovar vady mus\u00ed na ne kupuj\u00faci upozorni\u0165 bez zbyto\u010dn\u00e9ho odkladu.<\/li>\n\n\n\n<li>Ak ide o\u00a0vadu, ktor\u00fa mo\u017eno odstr\u00e1ni\u0165, m\u00e1 kupuj\u00faci pr\u00e1vo, aby bola bezplatne, v\u010das a\u00a0riadne odstr\u00e1nen\u00e1. Pred\u00e1vaj\u00faci je povinn\u00fd vadu bez zbyto\u010dn\u00e9ho odkladu odstr\u00e1ni\u0165, najnesk\u00f4r do 30 dn\u00ed od uplatnenia reklam\u00e1cie.<\/li>\n\n\n\n<li>Ak sa vada ned\u00e1 odstr\u00e1ni\u0165 a\u00a0br\u00e1ni tomu, aby sa vec mohla riadne u\u017e\u00edva\u0165, m\u00e1 kupuj\u00faci pr\u00e1vo na v\u00fdmenu veci alebo m\u00e1 pr\u00e1vo od zmluvy ust\u00fapi\u0165. Plat\u00ed aj ak ide o\u00a0odstr\u00e1nite\u013en\u00e9 vady av\u0161ak kupuj\u00faci pre op\u00e4tovn\u00e9 vyskytnutie sa vady po oprave nem\u00f4\u017ee vec riadne u\u017e\u00edva\u0165.<\/li>\n\n\n\n<li>Ak ide o\u00a0neodstr\u00e1nite\u013en\u00e9 vady, ktor\u00e9 nesp\u00f4sobuj\u00fa nepou\u017eite\u013enos\u0165 tovaru, m\u00e1 kupuj\u00faci pr\u00e1vo na primeran\u00fa z\u013eavu.<\/li>\n\n\n\n<li>Kupuj\u00faci uplat\u0148uje reklam\u00e1ciu prostredn\u00edctvom dia\u013ekovej komunik\u00e1cie ( listom, telefonicky alebo mailom ) a je povinn\u00fd reklamovan\u00fd tovar spolu s k\u00f3piou dokladu o zak\u00fapen\u00ed tovaru doru\u010di\u0165 pred\u00e1vaj\u00facemu. Pred\u00e1vaj\u00faci vyd\u00e1 potvrdenie o uplatnen\u00ed reklam\u00e1cie kupuj\u00facemu najnesk\u00f4r spolu s dokladmi o vybaven\u00ed reklam\u00e1cie.<\/li>\n<\/ul>\n\n\n\n<p><strong>Alternat\u00edvne rie\u0161enie spotrebite\u013esk\u00fdch sporov&nbsp;(ARS)<\/strong><\/p>\n\n\n\n<p>Od&nbsp;1. febru\u00e1ra 2016 funguje&nbsp;na Slovensku nov\u00fd syst\u00e9m alternat\u00edvneho rie\u0161enia spotrebite\u013esk\u00fdch sporov, vytvoren\u00fd&nbsp;<a href=\"https:\/\/www.slov-lex.sk\/pravne-predpisy\/SK\/ZZ\/2015\/391\/20160201.html\">z\u00e1konom \u010d. 391\/2015 Z. z. o&nbsp;alternat\u00edvnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov<\/a>.<\/p>\n\n\n\n<p>Cie\u013eom tohto z\u00e1kona je vytvorenie novej mo\u017enosti pre spotrebite\u013eov rie\u0161i\u0165 svoj spor s pred\u00e1vaj\u00facim r\u00fdchlo, efekt\u00edvne, menej form\u00e1lne a predov\u0161etk\u00fdm bezplatne, resp. len s minim\u00e1lnymi n\u00e1kladmi.&nbsp; Ide o dosiahnutie zmierliv\u00e9ho rie\u0161enia, resp. dohody medzi spotrebite\u013eom a&nbsp; pred\u00e1vaj\u00facim o vyrie\u0161en\u00ed sporu, ktor\u00e1 sa po s\u00fahlase oboch str\u00e1n s jej znen\u00edm st\u00e1va z\u00e1v\u00e4zn\u00fdm pr\u00e1vnym podkladom.<\/p>\n\n\n\n<p><strong>Zoznam subjektov alternat\u00edvneho rie\u0161enia spotrebite\u013esk\u00fdch sporov<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nakupuj\u00faci \u2013 spotrebite\u013e \u2013 m\u00e1 pr\u00e1vo obr\u00e1ti\u0165 sa na pred\u00e1vaj\u00faceho so \u017eiados\u0165ou o n\u00e1pravu (e-mailom na info@renovuj.sk), ak nie je spokojn\u00fd so sp\u00f4sobom, ktor\u00fdm pred\u00e1vaj\u00faci vybavil jeho reklam\u00e1ciu alebo ak sa domnieva, \u017ee pred\u00e1vaj\u00faci poru\u0161il jeho pr\u00e1va. Ak pred\u00e1vaj\u00faci odpovie na t\u00fato \u017eiados\u0165 zamietavo alebo na \u0148u neodpovie do 30 dn\u00ed od jej odoslania, spotrebite\u013e m\u00e1 pr\u00e1vo poda\u0165 n\u00e1vrh na za\u010datie alternat\u00edvneho rie\u0161enia sporu subjektu alternat\u00edvneho rie\u0161enia sporov (\u010falej len subjekt ARS) pod\u013ea z\u00e1kona 391\/2015 Z.z. ARS subjektami s\u00fa org\u00e1ny a opr\u00e1vnen\u00e9 pr\u00e1vnick\u00e9 osoby pod\u013ea \u00a73 z\u00e1kona 391\/2015 Z.z. N\u00e1vrh m\u00f4\u017ee spotrebite\u013e poda\u0165 sp\u00f4sobom ur\u010den\u00fdm pod\u013ea \u00a712 Z\u00e1kona 391\/2015 Z.z. Zoznam subjektov ARS je mo\u017en\u00e9 n\u00e1js\u0165 na str\u00e1nke Ministerstva hospod\u00e1rstva SR www.mhsr.sk.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spotrebite\u013e m\u00f4\u017ee poda\u0165 s\u0165a\u017enos\u0165 aj prostredn\u00edctvom platformy alternat\u00edvneho rie\u0161enia sporov RSO, ktor\u00e1 je dostupn\u00e1 online na\u00a0https:\/\/ec.europa.eu\/consumers\/odr\/index_en.htm.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Alternat\u00edvne rie\u0161enie sporov m\u00f4\u017ee vyu\u017ei\u0165 len spotrebite\u013e \u2013 fyzick\u00e1 osoba, ktor\u00e1 pri uzatv\u00e1ran\u00ed a\u00a0plnen\u00ed spotrebite\u013eskej zmluvy nekon\u00e1 v\u00a0r\u00e1mci predmetu svojej podnikate\u013eskej \u010dinnosti, zamestnania alebo povolania. Alternat\u00edvne rie\u0161enie sporov sa t\u00fdka len sporu medzi spotrebite\u013eom a\u00a0pred\u00e1vaj\u00facim, vypl\u00fdvaj\u00faceho zo spotrebite\u013eskej zmluvy alebo s\u00favisiaceho so spotrebite\u013eskou zmluvou. Alternat\u00edvne rie\u0161enie sporov sa t\u00fdka len zml\u00fav uzatvoren\u00fdch na dia\u013eku. Alternat\u00edvne rie\u0161enie sporov sa net\u00fdka sporov, kde hodnota sporu neprevy\u0161uje sumu 20 EUR. Subjekt ARS m\u00f4\u017ee od spotrebite\u013ea po\u017eadova\u0165 \u00fahradu poplatku za za\u010datie alternat\u00edvneho rie\u0161enia sporu maxim\u00e1lne do v\u00fd\u0161ky 5 EUR s\u00a0DPH.<\/li>\n<\/ul>\n\n\n\n<p><strong>FORMUL\u00c1R NA ODST\u00daPENIE OD ZMLUVY<\/strong><\/p>\n\n\n\n<p>(vypl\u0148te a&nbsp;za\u0161lite tento formul\u00e1r len v&nbsp;pr\u00edpade, \u017ee si \u017eel\u00e1te odst\u00fapi\u0165 od zmluvy)<\/p>\n\n\n\n<p>&#8211;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Komu: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;, ( mail: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230; )<\/p>\n\n\n\n<p>&#8211;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; T\u00fdmto oznamujem, \u017ee odstupujem od zmluvy na tento tovar: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/p>\n\n\n\n<p>&#8211;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; D\u00e1tum prijatia tovaru : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p>&#8211;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Meno a&nbsp;priezvisko spotrebite\u013ea : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/p>\n\n\n\n<p>&#8211;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Adresa spotrebite\u013ea : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/p>\n\n\n\n<p>&#8211;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Podpis spotrebite\u013ea (iba ak tento formul\u00e1r pod\u00e1va v&nbsp;listinnej podobe) &#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p>&#8211;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; D\u00e1tum &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Alternat\u00edvne rie\u0161enie spotrebite\u013esk\u00fdch sporov&nbsp;(ARS) Od&nbsp;1. febru\u00e1ra 2016 funguje&nbsp;na Slovensku nov\u00fd syst\u00e9m alternat\u00edvneho rie\u0161enia spotrebite\u013esk\u00fdch sporov, vytvoren\u00fd&nbsp;z\u00e1konom \u010d. 391\/2015 Z. z. o&nbsp;alternat\u00edvnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov. Cie\u013eom tohto z\u00e1kona je vytvorenie novej mo\u017enosti pre spotrebite\u013eov rie\u0161i\u0165 svoj spor s pred\u00e1vaj\u00facim r\u00fdchlo, efekt\u00edvne, menej form\u00e1lne a predov\u0161etk\u00fdm bezplatne, resp. len s minim\u00e1lnymi n\u00e1kladmi.&nbsp; Ide o dosiahnutie zmierliv\u00e9ho rie\u0161enia, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/diamondspa.sk\/sk\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/diamondspa.sk\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/diamondspa.sk\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/diamondspa.sk\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/diamondspa.sk\/sk\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":1,"href":"https:\/\/diamondspa.sk\/sk\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":24830,"href":"https:\/\/diamondspa.sk\/sk\/wp-json\/wp\/v2\/pages\/24\/revisions\/24830"}],"wp:attachment":[{"href":"https:\/\/diamondspa.sk\/sk\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}